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Help & advice

Helpful information and guidance on a range of key online safety topics

Tips for avoiding in-app charges

Encourage your child to ‘think before they click’. Do they know exactly what they are clicking on? Do they know what the terms and conditions say and what this means in practice? Talk with your children about what in-app purchases are and that buying virtual items or currency can actually cost real money. Make sure […]

How do I know if an app is age appropriate for my child?

Apps can be downloaded in an app store either on the smartphone device or online.

How do I report an app?

If you need to report an inappropriate app (it may be a scam app, or contain illegal or inappropriate content), please use the following links:

What is in-app purchasing?

While many apps are free, sometimes you may also decide to pay for apps, which commonly cost around 99p to £2.99, (though some can cost more).

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